FREQUENTLY ASKED QUESTIONS

Pre-audit Questions

 

Q: How often do you find overcharges?
A: Troy & Banks finds overcharges or savings opportunities on our clients' utility and phone bills 75% of the time!

Q: My company is small.  Can I still have an audit done?
A: Absolutely!  We work with Fortune 500 companies all the way down to small pizzeria shops.  Again, 75% of the bills that we review overall have errors or savings opportunities in them.  Even small errors, accumulated over time, can add up to significant overcharges.


Q: Why do I need a utility and telecommunications audit?

A: Are you 100% certain that you are not being overcharged for your utilities or phone?  Most in-house auditors do not have the expertise or time needed to review bills for complex billing issues.  Our comprehensive team has vast experience in tariff options, billing histories, service classifications, rate changes, service option modifications, and contract changes.  This gives Troy & Banks the ability to catch the overcharges and mistakes that others may overlook.  And, with the high cost of energy and telecommunications, these are overcharges you cannot afford to miss.

 

Q: How much does the audit cost?

A: Our services are on a contingency basis, which means that if we do not find any overcharges or you do not experience any savings, our services are free.  If we do find overcharges or savings, we receive a percentage of the refund or savings.


Q: When does Troy & Banks get paid?
A: After your receive your refund!  Troy & Banks will ONLY invoice after it is confirmed that you have received your refund.  That way, no money is coming out of your budget to pay us, as we are paid out of the refund that you receive.

Q: I only want certain utilities or telecommunications reviewed.  Can I pick and choose which ones I want?
A: Yes, you can.  We encourage you to have all of your utility and telecommunications bills reviewed because you never know on which bill there may be errors.  Plus, we have a contingency-based fee structure no matter how many or how few bills we review.  However, if you still feel like you want to include just a few bills, we review what you want.
 

Audit Questions

Q: How long will the audit process take?

A: The typical audit process usually last from 3 - 6 months.  Click here to see a typical audit timeline.


Q: Who do I contact with questions regarding my audit or if I want an update?

A: You will have a dedicated Client Services Representative, who is available any time to answer your questions or provide you with an update.
 

Q: Will I receive anything during the audit process?

A: We will periodically send you carbon copies of any claim letters sent to the utility and phone companies on your behalf, as well as letters explaining our findings during the audit process.

 

Post-Audit Questions

Q: Once an audit by Troy & Banks is completed, what happens?

A: We will send you a report summarizing our findings.  In addition, we will continue to monitor your accounts to verify that all overcharges are corrected and any savings are being realized.

Common Objections to a Utility / Telecommunications Audit and our Response to Them

 

  • I already have staff who review our bills.

Many staff members do not have the time or expertise to review bills for complex billing issues.  In addition, we have former utility, telephone, and public service commission employees on our staff.  Their experience enables them to know what is a correct charge vs. an incorrect one. This is all we do, so we are experts at it.

  • I had an audit done by another company recently.  Why should I have an audit done by Troy & Banks?

Even other companies can miss things that we catch.  Because of our expertise and staff experience, we have a wealth of knowledge that we bring to the audit process.  Plus, with our contingency-basis, there is no cost to participate in an audit.

 

  • I don't have the time to have an audit done.

We know people are busy, so we are very time-sensitive of the time required to participate in an audit.  All that we need to begin is a complete, current copy of all of your utility and phone bills, a 1-page agreement specifying our contingency-based review, and a letter of authorization (LOA) from you to your utility and phone providers, allowing us to access your billing history.  (We even have the LOA template already prepared, so all you have to do is copy and paste it onto your letterhead).



Have other questions or concerns?  Give us a call at (716) 839-4402 and let us answer them for you.