Audit Documents

The following documents must be reviewed and completed in order to begin a Utility, Telecommunications and Streetlight Audit.

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How to Begin a Troy & Banks Audit

Client Agreement

Letter of Authorization

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A typical Utility, Telecommunications and Streetlight Audit timeline looks like the following:

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Approach: The technical approach to the utility bill audit will be tailored to the needs of your organzation. Typically, we follow a three-phrase process. There is an organizational phase, an audit phase, and a claims resolution phase.

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Phase One: Audit Set Up (Approximately 45 days)

• Compile client information, including invoice copies, account lists, facilities list, contact information and contracts

• Order transcripts from investor-owned, municipal and cooperative utility and phone providers

• Organize date for audit phase

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Phase Two: Detailed Audit/Audit Master Software™ (Approximately 2-8 weeks)

• Conduct a detailed review of all monthly charges including rates, demand reads, taxes, riders, adjustments and special contracts

• Validate monthly charges against applicable rate cards, tariffs and rate spreadsheets

• Identify billing errors

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Phase Three: Refund Claim Negotiations (Approximately 4-8 weeks)

• ​Report billing errors to utility vendors requesting refunds

• Negotiate appropriate credits or refunds

• Provide Final Management Summary Report documenting refund