Troy and Banks Energy Solutions

Frequently Asked Questions

Pre-audit Questions:

Q: How often do you find overcharges?

A: Troy & Banks finds overcharges or savings opportunities on our clients' utility and phone bills 75% of the time!

Q: My company is small.  Can I still have an audit done?

A: Absolutely!  We work with Fortune 500 companies all the way down to small pizzeria shops.  Again, 75% of the bills that we review overall have errors or savings opportunities in them.  Even small errors, accumulated over time, can add up to significant overcharges.

Q: Why do I need a utility and telecommunications audit?

A: Are you 100% certain that you are not being overcharged for your utilities or phone?  Most in-house auditors do not have the expertise or time needed to review bills for complex billing issues.  Our comprehensive team has vast experience in tariff options, billing histories, service classifications, rate changes, service option modifications, and contract changes.  This gives Troy & Banks the ability to catch the overcharges and mistakes that others may overlook.  And, with the high cost of energy and telecommunications, these are overcharges you cannot afford to miss.

Q: How much does the audit cost?

A: Our services are on a contingency basis, which means that if we do not find any overcharges or you do not experience any savings, our services are free.  If we do find overcharges or savings, we receive a percentage of the refund or savings.

Q: When does Troy & Banks get paid?

After your receive your refund!  Troy & Banks will ONLY invoice after it is confirmed that you have received your refund.  That way, no money is coming out of your budget to pay us, as we are paid out of the refund that you receive.

Q: I only want certain utilities or telecommunications reviewed.  Can I pick and choose which ones I want?

A: Yes, you can.  We encourage you to have all of your utility and telecommunications bills reviewed because you never know on which bill there may be errors.  Plus, we have a contingency-based fee structure no matter how many or how few bills we review.  However, if you still feel like you want to include just a few bills, we review what you want.

Audit Questions:

Q: How long will the audit process take?

A: The typical audit process usually last from 3 - 6 months.  Click here to see a typical audit timeline.

Q: Who do I contact with questions regarding my audit or if I want an update?

A: You will have a dedicated Client Services Representative, who is available any time to answer your questions or provide you with an update.

Q: Will I receive anything during the audit process?

A: We will periodically send you carbon copies of any claim letters sent to the utility and phone companies on your behalf, as well as letters explaining our findings during the audit process.


Post-Audit Questions:

Q: Once an audit by Troy & Banks is completed, what happens?

A: We will send you a report summarizing our findings.  In addition, we will continue to monitor your accounts to verify that all overcharges are corrected and any savings are being realized.

Troy & Banks | 2216 Kensington Ave. at Saratoga | Buffalo, NY 14226-4812
Ph: (800)-499-8599 Fax: (716) 839-4452
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